for oversea customers
International Shipping Service
Thank you very much for using Earlybird Online.
For overseas shipping,Please kindly read the following instructions carefully before purchasing.
※Please kindly reload the page if any unexpected event happens.
※As TriPollar products can only be delivered to Japan,
the overseas order of TriPollar products will be canceled.
Regarding the suspension of international postal services by Japan Post to certain countries and regions due to COVID-19
Japan Post announced that the acceptance of packages under certain countries and regions, will be suspended from April 2nd until further notice due to COVID-19 has spread around the world.
In response to this announcement, from April 2nd until Japan Post resumes the acceptance, Earlybird will also suspend the international shipping to certain countries and regions.
We apologize for any inconveniences caused this time, and we kindly hope your understanding.
Certain countries and regions as listed below.
The latest information please refer to Japan Post website.
Precautions
- Delivery fee: 2400 yen
- Payment method: Credit card or PayPal
- Delivery date and time request: not available
How to order
Order procedure
1. Language choice
First of all, please select your language by clicking the national flag on the top right corner of this website.
※Due to automatic translation, there are some parts that are translated incorrectly or still in Japanese.Your understanding will be highly appreciated.
2. Add to cart
1.Find the product you want by clicking the “Merchandise Information” button, second from the left (next to the home). 2.Please select the color. 3.Fill in the required amount by pressing the “+” or “−” button below. 4.Press “ADD TO CART” above. 5.Please kindly understand that the “Delivery Date” and “Delivery Time” can not be appointed, so this information will be neglected even being appointed for overseas shipping. Please also check if the number of items and press the “Order” button.
3. Information input
Fill in your email address and delivery address.
※If you make a mistake, you may not be able to purchase or receive the product.
Please confirm before completing your order. If you have a coupon code, please fill in to get discount. Click “Continue to shopping”.
4. Choice of delivery method
Please confirm that everything is correct and click “Continue to payment”.
If any information needs to be changed, please click “Return to Information” and correct it.
※We will charge extra 2400JPY for oversea shipping.
5. Payment
Please pay by credit card or PayPal.
※Please note that any orders by other purchase methods will be canceled.
Please fill in the credit card or the PayPal information.
Check “Remember me” to make it easier to fill in information for the next time.
Make sure everything is correct and click “Pay Now”.
If you choose PayPal as your payment method, it will be transferred to PayPal after your order is completed.
6. Order completed
The order is complete.
Order Flow
From order to arrival
STEP
01
Order
Please place an order according the above procedure.
STEP
02
Auto reply email
You will receive an automatic email in Japanese.
STEP
03
Shipping
Your order will be shipped via EMS from Japan.
STEP
04
Shipping information email
The tracking number will be notified by email.
STEP
05
Product arrival
Please feel free to contact us if you need any help after receiving our product.
FAQ
Frequently Asked Questions
We will charge extra 2400JPY for oversea shipping.
Payment method is credit card or Paypal only.
Usually the order will be shipped within 1-3 business days. After the product is shipped, a tracking number will be sent to the registered email address. It takes around 5-7 business days to receive the product after shipping.
We provide 1-year warranty to all of our products, counting from the purchasing date. The warranty is only for the main body of our products excluding any consumable parts. In the case of exchanging or repairing during the warranty period , the customer shall cover the shipping cost from the customer to us, and the shipping cost from us to the customer will be covered by us. Your understanding will be highly appreciated.
If you need any help, please contact us at troubleshoot@earlybirdjapan.co.jp.
Please make sure the following information is provided:
・Customer’s name
・Shipping address
・Defective details
Click here for other frequently asked questions.